Frequently Asked Questions
Find out more about how to shop at ABASK and discover the most asked questions about shipping, payment and ABASK's returns policy.
When will I receive my order?
We aim to get your order to you as quickly as possible - shipping to 165 countries within 2 – 4 business days.
Once your order has left our warehouse, we will send you an order dispatch email notification. Within this email, there is a ‘Track your order’ link, which will allow you to monitor the status of your order.
If you have any further questions, you can contact our client service team, who will be more than happy to help.
Can I cancel or modify my order?
Once your order is shipped, we are unable to cancel or modify your order.
To allow us to get your orders to you as quickly as possible, we have a very quick order processing time, which means it is unlikely we will be able to amend an order once it is placed.
If you placed your order very recently and would like to cancel or modify, please contact our client service team, who will do their best to assist you.
How can I get assistance in placing an order?
Our client service team is more than happy to help you with placing an order. Please contact the team via your preferred method – they will be able to prepare your order and share it with you to complete the final payment step securely.
What do I do if I think an item that I purchased from your site is faulty?
Our teams inspect every item ahead of it being sent to you to ensure the highest quality and standard. If you do think an item is faulty, then please contact the client service team within 14 days of receiving your order and include details and photos of your item.
Do you offer repairs on purchased items?
We may be able to offer repairs on certain items purchased from ABASK – please note this is dependent on the level of repair required and the product you are enquiring about. If you are interested in enquiring about a repair, then please contact the client service team, including details and photos of your item.
How can I receive an invoice for my order?
Please contact the client service team to receive an order invoice.
How can I apply a promotional code?
You can apply a promotional code in the details stage of the checkout prior to making your payment.
Can I change my shipping address after placing my order?
For security reasons, we are unable to change a shipping address after the order has been placed. Once your order is on it’s way, DHL will contact you via email and/or text message, and you may be able to customise your delivery directly with them. Some options that they offer are:
• Scheduling your delivery
• Leaving with a neighbour
• Collection at access point
• Vacation hold
Do you offer gift packaging?
All of our orders come packaged in our ABASK boxes, which are perfect for gifts. We also have the option to include a gift note – if you would like to include one, you can enter your note in the shopping bag.
Which payment methods can I use?
Payment when ordering online can be by credit and debit card, Apple Pay and Paypal.
We also offer several localised payments, including Alipay (China and Hong Kong only), WeChat (China only), Mistercash (Belgium only), Mobile Pay (Denmark only), iDeal (Netherlands only) and Twint (Switzerland only).
Which currencies can I shop in?
Your shipping country determines which currency you can shop in. Please note, we accept British Pounds (UK only), Euros (Europe only), Japanese Yen (Japan only), Australian Dollars (Australia only) and US dollars (all other countries).
When will I be charged for my order?
We will take full payment for your order once it has been shipped from our warehouse.
Will my personal details stay safe?
We take our customers’ security seriously and use a number of methods to protect their details. For full information, read our privacy policy.
Why was my payment declined?
In most cases, payments are declined by your bank directly and so it is always worth checking with them first. If you need any further assistance in placing your order, please contact our client service team who will be more than happy to help.
Shipping
Please see full shipping details here
Returns
Please see full return details here
Do I need an account to place an order?
You do not need an account to shop – you can choose to checkout as a guest. We recommend our customers creating accounts for faster checkouts, a more personalised experience and to access our wishlist feature.
How can I unsubscribe from your emails?
You can unsubscribe from our emails at anytime, by clicking the unsubscribe link at the bottom of the email. Please note, you cannot unsubscribe from the transactional emails that you receive when placing an order.
Why am I locked out of my account?
If you cannot gain access to your account, please reset your password by clicking the ‘Forgotten password?’ link next to the sign in button. If you are still unable to access your account, please contact us.
How can I update my details?
You can update your address details in your account area. If you would like to update any other details, please contact us.
How can I apply to the Trade Program?
Our trade program is reserved for industry professionals. If you would like to apply, please submit an application here.